Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout depending on your location.

Do you ship internationally?

Currently we ship within the United States. International shipping options may be added in the future — stay tuned!

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.

Can I change or cancel my order?

We process orders quickly! Please contact us as soon as possible if you need to make changes. Once an order has shipped, we're unable to modify or cancel it.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please contact us to initiate a return.

What if my order arrives damaged?

We're so sorry if that happens! Please contact us within 7 days of delivery with a photo of the damaged item and we'll make it right with a replacement or full refund.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Products

Are your products cruelty-free?

We prioritize cruelty-free brands and clearly indicate this in product descriptions. Many of our products are also vegan — look for the label in each listing.

Are your products suitable for sensitive skin?

Many of our products are formulated for all skin types, including sensitive skin. We recommend checking the ingredient list on each product page and doing a patch test before full use.

How do I know which products are right for me?

Browse our collections by category — Skincare, Lip Products, Makeup, Fragrance, and more. Each product description includes key ingredients and skin type recommendations to help you choose.

Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment options available at checkout.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information at all times.

Still Have Questions?

We're here to help! Reach out to our team and we'll get back to you as soon as possible.