Return & Refund Policy

At J5 Beauty & Skincare, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• Unused and unopened
• In their original packaging
• In the same condition as received

For hygiene reasons, we are unable to accept returns on opened beauty or skincare products unless the item arrived damaged or defective.

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. Once your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A photo of the damaged or incorrect item

We will arrange a replacement or issue a full refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.

Late or Missing Refunds

If you haven't received your refund after 7 business days, please first check with your bank or credit card company, as processing times may vary. If you've done this and still have not received your refund, please contact us and we'll look into it right away.

Contact Us

If you have any questions about our return policy, please don't hesitate to reach out. We're committed to making every experience with J5 Beauty & Skincare a positive one.