Shipping Policy

Thank you for shopping with J5 Beauty & Skincare! We want to make sure your order reaches you safely and on time. Here's everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has shipped.

Shipping Rates & Delivery Times

We currently ship within the United States. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–5 business days (where available)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

Free Shipping

We periodically offer free shipping promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

Lost or Stolen Packages

J5 Beauty & Skincare is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is missing, please contact your local carrier first. If the issue is unresolved, reach out to us and we'll do our best to assist you.

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we'll do our best to update it before the order ships.

Contact Us

Have questions about your shipment? We're happy to help. Reach out to our team and we'll get back to you as quickly as possible.