Política de reembolso

Returns

We accept returns within 30 days of delivery. Items must be unopened, unused, and in their original packaging. Opened or used beauty and skincare items are not eligible for ordinary returns for hygiene reasons.

To request a return, please contact J5 Beauty & Co with your order number. Returns require prior authorization. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery and include photos of the issue. We will review the request and provide the next steps.

Refunds

Approved refunds for eligible returns and damaged, defective, or incorrect items are processed within 5–10 business days to the original payment method. Your bank may require additional processing time. Store credit may be offered if you prefer.