How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Do you offer any discounts?

Yes! Sign up for our email list and receive 10% off your first order. We also run seasonal promotions — follow us on social media to stay updated on the latest deals.

What are your standard shipping times?

Standard shipping typically takes 5–10 business days. Expedited options are available at checkout. You'll receive a tracking number once your order ships.

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unopened, unused, and in their original packaging. Opened or used skincare products cannot be returned. Customers are responsible for return shipping unless the item arrived damaged or incorrect. Items returned without prior authorization are not eligible for a refund. Read the full policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at j5beautynskincare@gmail.com. Orders that have already been processed may not be eligible for changes.

What is your return and refund policy?

We want you to love your J5 Beauty & Skincare products! If you're not satisfied, please contact us within 30 days of receiving your order. We'll work with you to resolve the issue with a replacement or refund. Reach out to our support team to get started.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

Frequently Asked Questions

Shipping and delivery

We source orders through third-party suppliers. Orders are processed within 1–3 business days and typically arrive in 7–20 business days after processing. Delivery estimates vary by product, supplier and destination and are not guaranteed. You’ll receive tracking as soon as your order ships.

Shipping is free on all orders, with no minimum purchase required. Items may ship separately and some suppliers use international fulfillment centers. Any product-specific delivery estimate takes precedence.

Questions before ordering? Email j5beautynskincare@gmail.com or contact J5 Beauty & Co.

Returns and refunds

We accept eligible unopened, unused items in their original packaging within 30 days of delivery. For damaged, defective, or incorrect items, contact us within 7 days with photos. Approved refunds are processed within 5–10 business days.

See our return and refund policy.

Discount codes

Enter your code at checkout and select Apply. WELCOME10 provides 10% off your first order, subject to its checkout eligibility. Discount combinations depend on the offer.

Tracking your order

We will email your tracking information once your order ships.

Changing or cancelling an order

Please contact J5 Beauty & Co as soon as possible. We will check whether your order can still be changed or cancelled before fulfillment.

Product and brand questions

Our catalog includes multiple brands with different ingredients and policies. Please contact J5 Beauty & Co if you need help checking a specific item’s ingredients, suitability, or cruelty-free status.

Contact

Email: j5beautynskincare@gmail.com
Phone: 425-864-9550

A family behind every find

J5 Beauty & Co is a father-daughter business founded by Todd and Jasmine Talley. Built around family and personal service, our store brings together makeup, skincare, fragrances and everyday beauty essentials.

J5 stands for Todd’s five children, whose names all begin with J. We’re building a family legacy and sharing our love for beauty with you.

Five kids. Five J names. One family. One legacy.

Connect with us

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